Terms of Service Pilates Plus

This Site is owned and operated by Pilates Plus. Pilates Plus is the trading name of Pilates Plus UK Ltd.

Registered Address: 35 Coombe Road, Kingston Upon Thames, KT2 7BA

Company No. 5905612

VAT No 782 0664 20

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Pilates Plus on the site and in our studio and shop. Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in a studio will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Classes are always subject to availability.

All classes must be prebooked and prepaid and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. So if you’re booked into a class, but miss it or cancel with less than 24 hours’ notice, you will be charged for it. For a private Newcomers session we require 48hrs notice of cancellation.

Bookings can me made at reception on 0208 8923403, by email info@pilates-plus.co.uk or in person at 4 Crown Road, TW1 3EE

Instructors are subject to change without notice.

Studio Classes and GYROTONIC® sessions are valid for 12 months from the date of purchase.

Small group Pilates and Yoga classes are valid for 6 months

Pilates Plus DO NOT offer refunds on purchased classes.

IMPORTANT LIABILITY STATEMENT

The information available on or through this Site, and the Services supplied via or in connection with this Site or at the Pilates Plus studio do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor. It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this web site (and provided by us to you as part of any Services or Products) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this web site or provided through any Service supplied by us to you. You, your legal representatives and your heirs release waive, discharge and covenant, not to sue Pilates Plus and its instructors for any injury or death caused by their negligence or other acts.

WARRANTIES

Pilates Plus warrants that its Products and Services will be supplied with reasonable skill and care.

STATUTORY RIGHTS AND REFUNDS AND CANCELLATION

Courses are sold either singly or in blocks of 5, 10, 25 or such other combinations as Pilates Plus may introduce from time to time. The Client shall not transfer sessions to any other person or permit them to be used by anyone other than the Client. Any assignment, transfer or disposal of courses is at the sole discretion of the Trainer and may only be permitted in exceptional circumstances. Class fees are non refundable.

Class fees may be increased by Pilates Plus at any time. The Proprietor shall give the Clients not less than 14 days notice prior to any such increases. Any booked sessions must be cancelled within 24 hours, in person or by telephone. In any other case, the session will be charged and deducted from the remainder of the Client’s course. When you are purchasing a class you are paying for a class and not an instructor. Instructors are subject to change without notice. The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.

Refunds on products sold either on-line or in the Pilates Plus shop will be made if the goods are returned in original packaging within 28 days. Should the product be faulty Pilates Plus will pay for the return postage and packing costs. If the customer has changed their minds they will be responsible for the return of the goods. Sale items may only be submitted for exchange and not refund.

DEFINITIONS

In these terms and conditions, the following definitions apply: “Services” means any information and services ordered and/or provided by Pilates Plus through or via the Site or our studios and all services offered as part of any course or workshop. Any electronic information supplied to you by Pilates Plus will constitute part of “Service” not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site or in the Pilates Plus shop. “Site” means the web site at the URL www.pilates-plus.co.uk or replacement site(s) from time to time.

YOUR PERSONAL INFORMATION

Usage of your personal information is governed by the Pilates Plus privacy policy, which forms part of these Terms and Conditions.

PRICING

Information displayed on the Site or in our studio as to pricing and availability is subject to change by Pilates Plus without notice.

GENERAL

Pilates Plus may change these terms and conditions from time to time. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

ENQUIRIES OR COMPLAINTS

If you have any enquiries or complaints email info@pilates-plus.co.uk

DELIVERY

Please note that we only deliver within the United Kingdom.

Delivery for all orders below £75 is £4.95. Orders of £75 and over are delivered free of charge.

Orders are delivered between 3 and 5 days by Royal Mail and may require a signature. If your order is urgent, please call 020 8892 3403.

RETURNS

Please let us know if you wish to return anything by emailing info@pilates-plus.co.uk within 48 hours of receipt. 

The address for returned items is:

Pilates Plus WEB RETURNS
4 Crown Road
St Margaret's
Twickenham
TW1 3EE

Pilares Plus will refund or exchange any item bought online, provided the item is returned within 14 days of purchase. Sale items must be returned within 7 days.

The item(s) should ideally be returned in the original packaging and must be accompanied by the Returns Form sent with the item and with tags attached.

We will gladly accept returns of any new, unwashed, unworn and unused product with all the original packaging and garment tags retained and still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to the purchaser.

Refunds will be processed within 5-7 days from receipt of your item(s). The original purchaser’s debit or credit card will be re-creditted for the item(s) amount paid less the delivery costs. Please note that delivery costs for all returns are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. We advise returning items by registered post and obtaining a proof of posting receipt from the Post Office, as we regret we cannot be responsible for goods lost or damaged in transit. Alternatively you can return your purchases in person at our shop.

Please note that refunds apply only to items bought online. Items bought in store are non-returnable.

Your statutory rights are not affected by any of the above.

EXCHANGE

Pilates Plus will exchange any item for the same item in a different size, subject to availability. If a different item is preferred, please return the item and place a new order.

QUERIES

If you have any queries please email info@pilates-plus.co.uk